At Simplibook.in, we strive to provide flexible and fair cancellation terms while ensuring a smooth experience for both our customers and service providers. Our cancellation policy is designed in accordance with Indian consumer protection laws.

 

1. Customer-Initiated Cancellations:

Cancellation Before Service Confirmation:

You can cancel your booking at any time before the service provider confirms the appointment. In this case, you will receive a full refund of any advance payment made.

Cancellation After Service Confirmation:

If you cancel after the service provider has confirmed the appointment, a cancellation fee may apply. This fee is typically a percentage of the total service cost and is determined by the service provider's terms.

If the service has already begun or is within a specified period before the scheduled time (e.g., 24 hours), the full service fee may be charged.

2. Service Provider-Initiated Cancellations:

If the service provider cancels the booking, you will receive a full refund of any payments made. Additionally, we will assist in finding an alternative service provider if needed.

3. Refunds:

Refunds will be processed within 7-10 business days and will be credited to the original payment method used at the time of booking.

4. Exceptions:

Certain services may have specific cancellation terms, particularly for services requiring significant preparation or involving non-refundable materials. These terms will be communicated at the time of booking.

5. Dispute Resolution:

In case of any disputes regarding cancellations or refunds, we encourage you to contact our customer support team. We aim to resolve issues amicably and in compliance with applicable laws.

6. Amendments:

Simplibook.in reserves the right to modify or update this cancellation policy at any time. Any changes will be communicated on our platform and will apply to future bookings.