Privacy Policy

Effective Date: 10-11-2023
App Name: Simplibook
Developer: AJ Techman

1. Introduction

This Privacy Policy ("Policy") explains how Simplibook, developed and maintained by AJ Techman ("Company", "we", "our", "us"), collects, uses, discloses, and protects your personal information when you use our mobile application and website ("Platform"). We are committed to complying with applicable data protection laws in India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

2. Definitions

• Personal Information: Any information that relates to an individual and can identify that person.

• Sensitive Personal Data or Information (SPDI): Includes passwords, financial information, health conditions, biometric information, etc.

• User: Any individual who accesses or uses the Platform.

3. Information We Collect

3.1 Personal Information

We collect personal information that you voluntarily provide when registering or using our services, including:

• Full name

• Mobile number

• Email address

• Residential address

• Location (via GPS or IP)

• Service preferences

• Identity verification documents (if required)

3.2 Sensitive Personal Data or Information (SPDI)

We may collect SPDI only when strictly necessary for service delivery or legal compliance:

• Payment/financial information (UPI, card, bank details via secure gateways)

• Biometric authentication (only if you explicitly opt in)

3.3 Non-Personal Information

This includes anonymous data collected automatically:

• Device details (OS, model, IP address)

• App usage patterns (screen views, button clicks)

• Log data (access times, crash logs)

4. Purpose of Collection

We use your data to:

• Register and manage your user account

• Process service bookings and payments

• Communicate transactional or promotional messages

• Offer personalized service recommendations

• Ensure compliance with applicable legal requirements

• Detect and prevent fraud or misuse

• Enhance app performance, usability, and customer support

We ensure that data collected is relevant, not excessive, and is used solely for its intended purpose.

5. Consent

By using Simplibook, you consent to the collection and use of your personal data in accordance with this Policy. Where applicable, we will obtain your explicit consent before processing SPDI or using data for marketing.

You may withdraw consent at any time by contacting us, though this may limit your ability to use certain features of the Platform.

6. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your data under the following conditions:

6.1 Service Providers

We may disclose your data to trusted third-party vendors (e.g., payment gateways, cloud hosting providers) who help us deliver the services. They are bound by strict confidentiality obligations.

6.2 Legal Compliance

We may disclose data when required by law or lawful authority (e.g., court order, police investigation, or government request).

6.3 Business Transfers

In the event of a merger, acquisition, or restructuring, user data may be transferred to the successor entity with safeguards.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined above, or as required by law. After that, data is securely deleted or anonymized.

• Booking and transaction history: 5 years (for audit/legal compliance)

• Unused accounts: Purged after 18 months of inactivity

8. Your Rights Under Indian Law

You have the right to:

• Access your personal information

• Request correction or update

• Withdraw consent to process your data

• Request deletion, subject to legal retention obligations

• Know the purpose and recipients of your data

To exercise these rights, contact our Data Protection Officer (DPO) at: privacy@simplibook.in

9. Data Security Practices

We adopt industry-standard security measures as per Rule 8 of the SPDI Rules:

• SSL encryption for data in transit

• Role-based access control

• Regular security audits and threat detection

• Secure third-party payment integration

• Two-factor authentication for sensitive operations

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If discovered, such data will be deleted immediately.

11. Grievance Redressal

In compliance with Rule 5(9) of the SPDI Rules, we have appointed a Grievance Officer:

Name: Data Protection Officer
Email: privacy@simplibook.in
Phone: +91 74390 99259
Response Time: Within 15 business days

12. Third-Party Services and Links

Simplibook may link to third-party services or APIs (e.g., payment gateways, maps). We are not responsible for their privacy practices. Users are advised to review their policies before use.

13. Updates to this Privacy Policy

We may update this Policy from time to time to reflect changes in law or service enhancements. All updates will be posted on our Platform and effective from the date of publication.

14. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy:

Email: contact@simplibook.in
Phone: +91 74390 99259
Address: 83/A Park Street, Kolkata, West Bengal – 700016, India